Signing in
Sign in with the email address held on your account. Reach the sign-in page by typing the address yourself or using your own bookmark rather than following a link from a message. That one habit is the most reliable defence against credential theft.
Sessions expire, and the server checks that expiry on every request rather than trusting the cookie alone. On a shared device, sign out to end the session.
The account screens
Overview, Accounts, Activity, Investments, Cards, Insights and Statements are sections of one workspace, not separate services.
| Screen | What it shows |
|---|---|
| Overview | Deposit balances alongside recent activity and an investment total, so the overall position is visible on one screen. |
| Accounts | Individual deposit accounts with masked identifiers and a combined total. |
| Activity | Transactions with date, description, category and amount. The search box filters merchant and category text. |
| Investments | A holdings table with quantities and prices, an allocation breakdown, and buy/sell controls. |
| Statements | Statements and downloadable documents. |
| Settings | The name and email address held on your account record. |
Customer care
Open the message panel once you are signed in. Messages are attached to your account and kept, so the conversation is still there when you return. A member of the team replies in the same thread and closes it when the matter is settled.
- Say which screen you were on
And what you expected to happen. Specifics are answered faster than general descriptions.
- Never include credentials
No password, one-time code, PIN or full account number. Staff never need them, and staff with inbox access can read the conversation.
- Read the reply in the same thread
Replies come back in the conversation you opened rather than by email, so the whole exchange stays in one place.
The contact page covers the channel in full, including how to recognise fraudulent contact.
Where the guides are
Beyond this page, the site carries reference guides to how each product works. They are written to be useful wherever you bank.
- Checking accounts — current versus available balance, when a card payment leaves, overdrafts.
- Savings accounts — rate versus APY, compounding, emergency funds, inflation.
- Transfers and payments — which transfers are final, cut-off times, what to do when one goes wrong.
- Statements and documents — reading a statement, what to check, how long to keep records.
- Brokerage accounts — custody, account types, what protection covers.
- How orders work — order types, spread, slippage, settlement.
- Investment risk — the kinds of risk and the warning signs of fraud.
- Credit cards, loans and mortgages — how borrowing is priced and assessed.
- Business banking — separate accounts, and cash flow versus profit.
Common questions
Do the guides apply only to ARUPS accounts?
No. They describe how the products themselves work — how a grace period is calculated, why APR is more useful than a monthly payment, what settlement means — and none of that depends on who the provider is.
Why does a transfer or an order show a review step?
So that the full instruction is visible before it is sent: the accounts involved, the amount, and what happens next. Nothing on a review screen has been submitted.
Someone asked me for my password in a message. Is that ever genuine?
No. Staff cannot see your password and never need it, so any request for one is fraudulent. The same goes for a one-time code, a PIN or a full account number. See the security guide.
